Jessie brings over a decade of Customer Success leadership across B2B SaaS and digital health. Having started her career in software delivery before scaling customer functions as an Enterprise CSM and team leader across startups, scaleups, and Fortune 500 environments, she combines technical fluency, specialist execution, and cross-functional leadership.
Nominated for Best Customer Success Team UK & Europe 2026, Jessie is a qualified Change Management Practitioner who builds high-margin post-sales infrastructure. Leveraging her software background, she connects Product, Engineering, Sales, and CS to streamline deployment, accelerate time to value, and convert early pilots into multi-year enterprise contracts. Having built operations and managed client portfolios across the Americas, APAC, and Europe, Jessie brings deep global experience alongside a hands-on approach to hiring, training frontline teams, protecting Net Revenue Retention, and eliminating churn.
Outside of work, Jessie is a keen hiker, traveller, and spinning enthusiast who thrives in high-energy, high-performance environments.
Verticals & Core Strengths:
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Digital Health & B2B SaaS: Enterprise platform adoption, software implementation, and navigating public or private healthcare pathways.
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Team Building & Enablement: Hiring top CS talent, designing training bootcamps, and mentoring managers to build high-performing, customer-centric teams.
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Global Operations: Managing multi-region accounts, cross-cultural engagements, and global deployment across the Americas, APAC, and Europe.
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Retention & NRR Strategy: Building health-scoring models, churn prevention playbooks, and account expansion frameworks.
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Deployment Velocity & Onboarding: Streamlining software rollouts, data security reviews, and client onboarding to accelerate time to value.
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Pilot-to-Enterprise Conversions: Frameworks designed to turn limited 90-day corporate pilots and healthcare trials into multi-year recurring revenue contracts.